When you see this on Windows PC or Mac, it suggests that something serious has happened, and you're no longer able to open the Word file properly! The full error messages 'Microsoft Word has encountered a problem and needs to close' may occur when you open a document in Word 2003/2007/2010/2013/2016. 'Microsoft word has encountered a problem and needs to close. Open Windows Explorer > click 'Program Files' > 'Microsoft office' >'Office'.
